FAQ

Rocketees - FAQs & Support


1. Do I have to deal with inventory or shipping?

No! Rocketees is a full print-on-demand service. Through the app you can publish any design onto your Shopify store, and once you get an order everything is taken care of behind the scenes by Rocketees. Once an order is shipped (within 1-2 days after the order is placed), a tracking number will be uploaded automatically.

2. Where do the T-shirts ship from?

In order to be able to charge such a low amount per T-shirt ($6), we ship directly from our factory overseas (Asia). Our factory is top of the line and completely modern. We are able to churn out as much inventory as we need extremely quickly. We've never had a case where orders got delayed due to issues with our factory or process.

3. How long does it take for T-shirts to arrive?

Since we ship directly from our factory overseas, it takes on average 7-10 business days for order to arrive in the US once shipped. But if you let your customers know about this ahead of time, in our case studies we have found that this is not a big issue. For international orders, you have the choice of using 2 shipping methods. One is free but can take up to a month to arrive.

4. What is the quality of the T-shirts like?

We understand why you would be concerned about this, since typically low prices correlate to low quality. But with Rocketees, this couldn't be further from the truth! Our T-shirts, both male and female, are all 100% ring-spun combed cotton, which is one of the softest and most comfortable apparel material you will find anywhere.

5. Do I need to upload tracking numbers myself?

No! Once your orders are shipped each day, we upload tracking numbers ourselves through the app and your orders are automagically set to fulfilled with tracking numbers. You will never have to upload a single tracking number!

6. Are the designs in the Design Library really free to use?

Yes! All of the designs in the Design Library are our own designs, and we make them free to use to any user of our app. With Rocketees, you can have a profitable campaign up and running in minutes, without having to wait for a new design to be made!

7. I have another question, who should I contact?

If you have any other questions, feel free to contact us at: support@rocketees.com

Usually we reply within a few hours, but you will definitely receive a response within 24 hours!

8. What is the 3% + 30¢ fee?

The Stripe fee is 3% + 30¢ of your daily total charge. For example, if you were to get 10 sales one day, at the end of the day you would be charged $60 plus $2.1 (this is the fee). So it’s a pretty insignificant fee. Since we don't profit off the $6 per T-shirt, we need to charge for these Stripe transaction fees.

INTERESTED IN WORKING TOGETHER? ?

Ask us how you can profit with $6 T-shirts, including shipping.

Contact Us