Rocketees - FAQs & Support

1. Do I have to deal with inventory or shipping?

No! Rocketees is a full print-on-demand service. Through the app you can publish any design onto your Shopify store, and once you get an order everything is taken care of behind the scenes by Rocketees. Once an order is shipped (within 1-2 business days after the order is placed), a tracking number will be uploaded automatically.

2. Where do the T-shirts ship from?

We ship directly from our factory in Orlando, USA. Our factory is state-of-the-art and completely modern. We are able to churn out as much inventory as we need very quickly. We've never had a case where orders got delayed due to issues with our factory or process.

3. How long does it take for T-shirts to arrive?

Domestic shipping takes 3-4 days to arrive, sometimes even sooner. For international orders it takes 7-14 days depending on the country (with UPS Mail Innovations).

4. What is the quality of the T-shirts like?

You get what you pay for, right? Not with Rocketees! Our shirts are Gildan 2000, all 100% ring-spun combed cotton.

5. Do I need to upload tracking numbers myself?

No! Once your orders are shipped each day, we upload tracking numbers ourselves through the app and your orders are automagically set to fulfilled with tracking numbers. You will never have to upload a single tracking number!

6. Are the designs in the Design Library really free to use?

Yes! All the designs in the Design Library were made by our own team, and we make them free to use to any user of our app. With Rocketees, you can have a profitable campaign up and running in minutes, without having to wait for a new design to be made!

7. I have another question, who should I contact?

If you have any other questions, feel free to contact us at: support@rocketees.com

Usually we reply within a few hours, but you will definitely receive a response within 24 hours!

8. What is the 3% + 30¢ fee?

The Stripe fee is 3% + 30¢ of your daily total charge. For example, if you were to get 10 sales one day, at the end of the day you would be charged $90 plus $3 (this is the fee). So it’s a pretty insignificant fee. Since we don't profit off the $9 per T-shirt, we need to charge for these Stripe transaction fees.


Ask us how you can profit with $6 T-shirts, including shipping.

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